Select a region
I am writing to let you know how Quilter Cheviot is responding to the spread of coronavirus and Covid-19, and outline how we will continue to support you during this difficult time.
We have been closely following the Government’s guidelines and taking action accordingly. It now looks inevitable that we will be placed in some degree of lockdown in the next couple of days and, ahead of this, we have decided to close our offices temporarily. This is not the first time we have had to take similar action and we have comprehensive and robust contingency plans in place so we are well placed to continue to deliver the service you are used to, even when offices are
closed.
All of our teams are able to work remotely, for extended periods if necessary, meaning that the business can continue to function with as little disruption as possible. It is part of our normal business practice to test our remote working capability regularly and, in recent weeks, we have steadily increased this to the extent that we had successfully split our teams between those continuing to work in our offices whilst others have been at home.
You may understandably have concerns about your investments given market movements in the last few weeks. Although it is troubling to see share prices falling, it is by no means unusual. Setbacks occur for a variety of reasons and are part and parcel of long-term investment cycles and it is important to retain perspective. There has been no change to the way in which we manage investments and our Investment Managers remain available and can be contacted via email or telephone, while working remotely. They have full access to our portfolio and risk management systems. Similarly, all portfolio monitoring, trading and governance systems are accessible and operational on a remote basis as are the tools and resources our research team make use of.
Looking after your investments remains of the utmost importance to all of us at Quilter Cheviot and should your Investment Manager become unwell, a member of their team, with whom they already work closely with, will be your main point of contact and will look after your portfolio in the interim.
We are also fortunate to benefit from the capability and resources of a large and highly experienced wider investment team who will continue to provide investment updates; for example, our Head of Equity Research, Chris Beckett, discusses how his research team is responding in this short video. You may want to visit our coronavirus ‘hub’: https://www.quiltercheviot.com/uk/financial-adviser/coronavirus/ which hosts up-to-date investment commentaries that will
continue to be updated as the situation progresses.
If you have any questions or concerns, please do contact your Investment Manager in the normal way. The health and well-being of everyone connected to our business is my first priority and I sincerely hope that you, your family and friends remain safe and well over the coming weeks.
Andrew McGlone,
Chief Executive, Quilter Cheviot
