JT employee named in 'Rising Customer Experience Super Stars’ list

Tuesday 19 June 2018

Pippa Donovan, Digital Customer Experience Coordinator at JT, has been named as one of the ‘Top 30 under 30’ in CX Network's ‘Rising Customer Experience Super Stars’ list.

Ms Donovan is responsible for collating all customer experience data at JT.

She is also central in helping deliver the company’s overall customer experience strategy as part of JT’s dedicated Customer Experience team and helping to ensure that it extends to every part of the business.

Tamara O’Brien, Head of Customer Experience at JT and a member of the CX Network, said: “Pippa’s inclusion on this prestigious list is well deserved and recognises her great work and commitment to helping us deliver a unified customer experience across our organisation focused on delighting our customers, from the call-centre team to the engineers on the ground to our finance teams.

"As a team, we represent the voice of the customer across our business helping ensure their needs are a priority in shaping the products and services we deliver. Pippa is a passionate and energetic contributor who always puts our customers first. A high level of customer care has also been an essential part of our ground-breaking project to connect every property in Jersey to our full-fibre network, which is very near completion and will be a global first.”