JT's shortlisted for customer service awards

Tuesday 22 June 2021

JT’s Customer Experience teams have been chosen as finalists in two categories at the International Digital Experience Awards.

Two of JT’s customer experience (CX) initiatives have been shortlisted twice in the 'Best Use of Customer Feedback' category, while JT’s Field Engineering Worx App, developed in-house, during the pandemic to help digitise the case management for JT Engineers, is in the running for the 'Best Use of a Digital Platform'.

The winners will be announced on 22 July after presenting their initiatives in full to a panel of judges from around the world. 

“I’m so proud of the individuals whose hard work, dedication and brilliance shine a light on Jersey," JT CEO Graeme Millar said.

"It’s not the first time our Customer Experience teams have been up against some of the biggest names in the world of business, so we understand the challenges of being measured alongside these brands and are delighted to be recognised as their peer. It really demonstrates, that our local talent is up there amongst the best and how technology and the use of digital channels is improving the customer experience.” 

Tamara O’Brien, Group Head of Corporate Communications, Brand and Customer Experience, added: “Making the shortlist with not just one, but three entries is a fantastic achievement and I’m so thrilled that our people are being recognised for their genuine dedication to providing great customer service.

"They did that while we were all facing daily challenges during the pandemic, at a time when what we do best suddenly became essential, every JT team member played a key role in keeping our community connected.’’