New award to honour memory of former Sure CEO

Tuesday 27 June 2017

This year’s Sure Jersey Customer Service Awards will include a trophy for entrepreneurial spirit in memory of the local telecoms company’s late CEO, Eddie Saints.

The new award will be presented to an individual who has shown initiative and put in place new ideas relating to the delivery of customer service in their organisation.

Chief Customer Officer at Sure Jersey, Charlotte Dunsterville said: “Eddie was an inspirational leader in our business and we wanted to honour him at the 2017 Customer Service Awards as he was so supportive of the awards.

“The addition of the entrepreneurial spirit award in his memory is a great tribute as Eddie was passionate about entrepreneurialism and developing ideas to improve and grow our business. Rewarding those who are innovative and really go the extra mile with a can-do attitude to offer a great customer experience, which is vital for business success, is very appropriate.”

The awards, which are now in their seventh year and reward exceptional customer service across a variety of sectors in the island, are open for nominations on 26 June until 8 September. 

The 2017 awards are comprised of 12 categories covering multiple business sectors. The categories are: aspiring star (under 25), self-employed, best team, overall customer experience, States employee, humble volunteer (charitable/caring), best service at a visitor attraction, food/hospitality award, best service in tourism, innovation in customer service, best use of social media and the new entrepreneurial spirit category. One overall winner is then selected from the 12 category winners for the overall customer service award.

A ceremony will be held at the Radisson Hotel to announce the winners of the 2017 awards on Thursday 5 October, during National Customer Service Week.

Islanders can click here to either nominate candidates online, or find out where in the island nomination forms can be collected from.