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Our client is seeking an experienced Application Support Specialist with strong Swift experience and a background in banking payments. This is a fantastic opportunity for someone looking for either a long-term contract or the possibility of a permanent position.
Key Responsibilities:
- Engage with customers to quickly diagnose and resolve issues
- Troubleshoot and resolve technical issues within production applications (e.g., server connectivity, upgrades)
- Provide clear and timely updates to customers, ensuring issues are resolved
- Guide customers through troubleshooting steps
- Follow up with customers to ensure problems are fully resolved
- Support application testing and upgrades
- Create and maintain procedural documentation
- Manage multiple support cases simultaneously
Required Skills & Experience:
- Proven experience in an application support role, ideally within the banking/financial services industry
- Extensive experience supporting Payments/Swift gateway solutions (a must-have)
- Familiarity with Microsoft, Linux, and SQL databases
- Experience with IBM MQ is essential
- Knowledge of Bottomline GTExchange is a plus
- Strong problem-solving skills and keen attention to detail
- Excellent communication and interpersonal skills, both written and verbal
- Certifications in Microsoft or Linux are an advantage
If youre looking for a new challenge with an established financial institution and have the required skills, this is the role for you!
Please get in touch with Stacey for an informal chat!
For more information please visit https://careers.asl-jersey.co.uk/careers/job/36405.
