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Islanders expecting compensation from the gas outage last October will have to wait longer – at least until the end of the month, Express has learned.
Island Energy has asked its customers to “bear with them” as they “finalise the work to provide a goodwill payment” to domestic customers, with a further update expected later this month.
The company added that it had no new information to share on the cause of the disruption which cut off supply to around 4,000 customers on 7 October.
While most Islanders had their gas switched back on the following weekend, some were still waiting weeks later.
Hospitality was among the hardest hit sectors, with one local chippy reporting losses resulting from the outage of up to £10,000.
Pictured: Monika and Jon De Gruchy, the owners of Entwistles fish and chip shop, reported that they were facing losses of up to £10,000 due to the outage.
Express reported on the 23 November that plans for compensation payments – which were then already a month overdue – were "in the process" of being finalised. Island Energy reported the following month that they were "still reviewing" the disruption and what payments might be made.
In an almost-identical statement to one supplied previously, a spokesperson for Island Energy reiterated: "We are in the process of finalising the work to provide a goodwill payment to our domestic customers in respect of the supply disruption they experienced last year.
"We appreciate that this process has taken some time and would ask that customers bear with us, and we will inform them of our plans as soon as we are able."
Island Energy previously explained that the delay was because there were no pre-agreed or pre-planned conditions for payments to customers when disruption occurs – and it needed to decide an amount and how to pay it.
Compensation payments for businesses are meanwhile being dealt with on a "case-by-case basis" with those affected encouraged to speak to Island Energy's team.
The energy company also gave no further information about the cause of the issue, which is known to be a software error that was detected by a safety process which caused the plant to shut down.
The company's chief executive Jo Cox said that the odds of this happening were "like someone winning the EuroMillions" and she could not rule out that it was a cyber attack.
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