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Thousands of JT customers will be getting a much faster broadband service in their homes from next month.
The company has made major changes to its broadband services after criticism about prices and speeds. JT has drastically improved download speeds and doubled upload speeds so that from 1 June the whole family will be able to get online quickly, and at the same time.
For an extra £5 per month JT is replacing its 2,4,8 and 16 Mb/s products with a single download speed of up to 20 Mb/s, for all broadband services provided over the existing copper network.
For the same price, the 30% of JT customers who are now connected to the new fibre broadband network will be able to get a guaranteed speed of 50 Mb/s.
The company says it is still on track to get everyone switched to fibre by the end of 2016.
Customers who want to stick with the basic 2 Mb/s connection to do simple web browsing and email will be able to do so at the current price of £17.99 until 2016, by using a new mobile product. Or those islanders currently on a 2Mb/s service can sign up to an 18-month contract on the new broadband service (up to 20Mb/s on copper, 50Mb/s on fibre) and continue to pay £17.99 per month for the duration of that contract, whilst keeping their current data usage allowance.
JT’s Head of Commercial Development Dominic Vye said: “This new approach to providing broadband services in Jersey is built on customer feedback, and I would like to thank everyone who has taken the time to express their opinions.
“Customers have told us they want a smaller, and simpler, range of products; we have made changes to ensure the majority will see improvements to their broadband service for the same or lower cost.
“And for those who only want the simplest, and least expensive, broadband service, they won’t have to pay a penny more than they do now.
“Given the impact of digital services on the way we live our lives, both now, and even more so in the future, these changes will significantly boost the Island’s average broadband speed; they also mean we will be offering ‘superfast’ fibre broadband services for some of the lowest prices in the world”.
The new pricing will appear on the June bill and will take effect in July.
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