Tapping into customers' needs

Sunday 27 August 2017

Jersey Water wants to know what you think about its service – so it can meet customers’ changing needs.

The company is running a survey on its website and will be sending out questionnaires with bills.

Helier Smith, Chief Executive at Jersey Water says ‘We are committed to providing our customers with consistently good customer service. This is an excellent opportunity for our customers to let us know what they think of the service we provide and how we are doing. The results of the survey, which will be published in due course, will be used to build on our strengths and focus on meeting the ever-changing needs of our customers.’

The company has recently joined the UK’s Institute of Customer Service and has commissioned it to benchmark the company against other UK utilities and organisations.

The company says the survey is completely anonymous and should take no longer than ten minutes to complete. There are a series of questions covering professionalism, quality and efficiency, ease of doing business, timeliness, problem solving and complaint handling.