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Sure is making a multi-million pound investment in an innovative technology platform that will transform the operations of its local business.
The new platform will provide advanced technologies to enhance customer experience across the business through provisioning, billing, customer relationship management (CRM) and more and will enable Sure to offer full digital services to business and retail customers.
The major transformation project will be undertaken by Cerillion, a leading UK-based provider of customer management systems with more than 20 years’ experience delivering solutions across the telecommunications, finance and utilities sectors.
Sure’s CEO, Ian Kelly, said: “Telecoms is a fast-moving industry which is constantly evolving so Sure is excited to be proceeding with this investment in a purpose-built platform that will enable us to completely transform our business; future-proofing it for the increasingly digital world.
“Customers are at the heart of everything we do and Sure is continually investing across the business to bring the latest technology to market to improve their experiences. This major project is a pivotal development which will not only enable Sure as a business to modernise and digitise but it will support our business customers to do the same.
“As this platform will be hosted in Guernsey, this investment is a huge vote of confidence in the islands from Sure and its shareholder and complements the investments we’re making in building the islands’ fastest mobile networks and enhancing our broadband networks so we can continue to offer industry-leading telecommunications products and services.”
The contract for the project was awarded to Cerillion following a comprehensive and competitive tender process.
