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Jacksons has reaffirmed its commitment to customer service with two key senior appointments in Guernsey.
Onno Termeulen has joined as General Manager. He brings a wealth of motor industry experience having spent 30 years working with Mercedes-Benz, Volvo and Honda.
Mr Termeulen’s previous roles have seen him focus on in-house and manufacturer training to ensure high customer retention and customer satisfaction as well as operating a ‘one team’ ethos to build the businesses.
His General Manager role at Jacksons involves overseeing both the sales and service elements of the firm. He is focused on implementing customer-centric strategies and is coaching the Jacksons team in delivery a premium service which reflects the organisation’s manufacturing partners such as Mercedes-Benz, BMW and Aston Martin.
Mr Termeulen comments: ‘It is a very exciting time to be joining the Jacksons Group and I am proud to be part of their growing success.’
Steve Ainsworth has joined Jacksons as the General Sales Manager. After 20 years in the motor trade, Mr Ainsworth has considerable sales experience behind him. Having worked for many years in the UK prestige car industry, he moved to Jersey in 2008 and joined the Jacksons’ Group. He left to open the Mansell Collection with FI World Champion Nigel Mansell, and Jacksons Group Sales Director, David Weston is delighted to welcome him back into the Jacksons Group.
‘Steve knows the Jacksons ethos and operation and his wider experience will help us ensure our systems and approaches are the best they can be,’ says Mr Weston.
Mr Ainsworth’s day-to-day responsibilities include managing the sales team to help them deliver an exceptional customer buying experience. He comments: ‘I wanted to re-join Jacksons Group because I feel we share the same beliefs and values of how customers should be treated when they come into contact with our business, whether that’s with the service, parts or sales department.
‘I also feel passionate about developing the business’ image within the local community and giving something back to the Guernsey community.’
Jacksons motor vehicle dealerships in both Jersey and Guernsey offer a host of services, including new car sales from 13 different prestige brands, a large choice of over 400 pre-owned car and BMW motorcycles. The highly trained aftersales team ensures hassle-free servicing and parts ordering.
The team is committed to providing the best possible levels of product and service, exceeding the highest expectations of the most discerning customer and continually developing to keep ahead of the latest technological advances. This, together with a personal and friendly atmosphere, excellent service and attention to detail, ensures their customers return time and time again.
