Domino’s Pizza oven ‘gives up’ on Jersey launch day

Friday 22 September 2017

Customers wanting a 'pizza the action' of the newly-launched Domino’s were disappointed by delays after one of the new pizza ovens apparently “got so exhausted that it gave up.”

Fast food lovers complained on social media that they had faced long waits or undelivered pizzas on the opening night in Jersey this week for the major pizza chain.

Some said that the online tracker system had still showed the pizza to be in its ‘prep’ stage at the time it was supposed to be delivered, despite having been ordered hours earlier.

The delivery service later explained that this had been due to “teething problems”. They had experienced issues with the postcode delivery locator, while one oven stopped working.

In a social media post, the Domino’s team explained that it is now being repaired.

“We are really sorry to any customers that had a bad experience. We expected to be crazy busy but even we were taken by surprise… We have lots of experienced team members over to assist but also a lot of new guys. We apologise to those who were left disappointed and are working hard to resolve any system issues,” it read.

Islanders have since poked fun at the start-up difficulties, with one commenting: “The pizza oven will be in my prayers tonight. I hope it makes a speedy recovery before the weekend." 

Comments on the post even saw a new application of “The Jersey Way”, with another writing: “If there is something new every man and his dog will rush to it.”

Technical problems unfortunately followed the branch into their second evening of operation yesterday, which resulted in further missing, late and incorrect orders. The branch was subsequently closed early to allow for the ordering system to be rebooted and further investigation from tech experts.

Despite initial issues, one user who didn’t receive her pizzas despite ordering seven hours earlier praised the Domino’s team on the ‘Good or Bad Jersey Businesses’ online forum after her pizzas were provided within 15 minutes of visiting the branch with a full refund.

“I can't praise their customer service enough and want to thank them again as I know how crazy their day must have been and I must apologise for the fact I wasn't overly happy when I came in!” she said.