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Gas customers set to face another price rise

Gas customers set to face another price rise

Tuesday 30 April 2024

Gas customers set to face another price rise

Tuesday 30 April 2024


The daily standing charge for Island Energy gas customers will rise by 10% next month – on top of the 12% hike in gas prices announced by the company in January.

The daily standing charge increase will apply to both domestic and business customers from 14 May.

Islands Energy Group said, for the average household, the additional cost would equate to about 4p extra a day, £1.16 a month or around £13.90 a year. 

The fixed daily charge – which is paid in addition to the unit rate regardless of how much gas a customer uses – contributes to the cost of installing and maintaining the island's gas network.

Jo Cox CEO Islands Energy Group IEG.jpg

Pictured: Jo Cox, CEO of Islands Energy Group.

Islands Energy Group CEO Jo Cox said the increase reflected "inflationary pressures which have seen our costs rise in supplying gas to homes and businesses".

"We continue to invest in our network, infrastructure, and research into renewable and low carbon gas to deliver our net-zero targets," she added.

The rate of inflation in Jersey recently fell to 5.7%.

The daily standing charge increase comes after a 12% hike in gas prices was announced by the company in January this year.

Mrs Cox said: “We last reviewed our standing charges in 2020 as we try to keep our customers’ tariffs and costs as low as we can for as long as we can. However, we do need to review our charges and costs on a regular basis.

“If you are struggling to pay your bills or are a vulnerable customer in our Priority Care scheme, please get in touch with our customer service team who are available to help. We take our duty of care to customers very seriously and make extra provisions for those who require extra support.”

Island Energy said updated prices would be published on their website on 14 May.

The company recently came under fire when their gas outage compensation plans were branded "nothing short of an insult" by the Chair of the Jersey Consumer Council.

Following an outage in October which left around 4,000 islanders without gas, customers were promised a "goodwill" payment of less than £12.

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