Support for those facing mental health difficulties over Christmas

Tuesday 17 December 2024

Islanders who may face mental health difficulties over the festive period will have access to a range of support services, the Health Department has confirmed.

As well as the Listening Lounge, which recently agreed a new three-year contract with Health, there is also the opportunity to access a "24/7" digital support service, as well as a crisis line for those with more acute difficulties.

Andy Weir, Director of Mental Health Services and Adult Social Care, said: "Providing early mental health support is vital for people experiencing mental health difficulties, so if you are struggling this Christmas, please seek support.”

The Listening Lounge is based in Charles Street, St Helier, and operated by LV Care Group.

The service is aimed at islanders aged 18 and over with common mental health difficulties and wellbeing problems – such as low-level anxiety and depression.

Lucy Nicolaou, LV's Director for Mental Health Provision, said: “We're delighted that the Listening Lounge service will continue after a very successful pilot.

“Difficult feelings like anxiety, depression and stress can affect all of us, and we know the importance of support being available and accessible at the right time.

“We welcomed over 5,000 people through our doors in our first four years and look forward to meeting more Islanders in the run-up to Christmas, and the year ahead.”

The Listening Lounge's normal hours are 10:00 to 20:00, Monday to Saturday, although the service will end at 18:00 on Christmas Eve and be closed on 25 and 26 December, as well as on 1 January.

Appointments can be booked by calling 866793, but 'walk-in' visits are also welcome.

The new contract includes individual counselling sessions from professionals trained in a range of therapeutic approaches, as well as group sessions focusing on psycho-education and shared experiences.

The groups are facilitated by both counsellors and peer support workers and are designed to provide practical insights and support in a welcoming, communal environment.

ADVICE...

A set of festive 'top-tips' has also been published to support those feeling isolated or anxious:

• Acknowledge your feelings: It's okay to feel lonely or sad. Accepting your emotions can help you process them without judgment.
• Connection: Contact a friend, family member, or support line, such as the Listening Lounge on 01534 866793 or the Samaritans 116 123. Even a short conversation can make a difference. Consider helping others in any small way you can, or volunteering in person or online. This can help foster a sense of purpose.
• Sometimes connection can come from unexpected places. A friendly conversation with a neighbour or a person on the bus can brighten your day, so staying open to connection can help.
• Limit social media: Comparing your experience to others online can intensify feelings of loneliness. Set boundaries.
• Practice self-care: Prioritise activities that nurture your wellbeing, such as mindfulness, exercise or something else you enjoy.
• Set small goals: Achieving even minor tasks can build a sense of achievement and structure your day.
• Seek support: If feelings of loneliness become overwhelming, consider reaching out to professionals.
• Plan: Use this time to brainstorm things to look forward to in the coming weeks or months, however small, like finishing a book, or arranging a meetup.
• Connect with nature: A walk outdoors or time in a park can uplift your mood and provide a sense of calm as well.
• Practice self-compassion: Remind yourself that feeling lonely doesn’t define your future. Reflect on how you’ve navigated challenges in the past.  If a loved one was feeling lonely, you’d likely offer comfort and support. Offer yourself the same care and understanding.

 Who to contact:

• Listening Lounge. Charles House, Charles Street, St Helier, JE2 4SF (access via Ingouville Place). Call 866793 or see linc.je/listeninglounge
• TogetherAll provides digital mental health support 24 hours per day, seven days a week, every day of the year. See togetherall.com
• Jersey Adult Mental Health 24-hour Crisis Line: 445290

Pictured top: Lucy Nicolaou, Director for Mental Health Provision LV Care Group.